When We are Closed
Outside normal surgery hours, we provide cover for emergencies at all times, via the “Badger” deputising service.
If you are assessed as requiring a home visit, you will be visited by a fully qualified doctor, but he/she may not be part of our practice. Remember this is meant as an emergency service only; i.e. situations which cannot wait until the next surgery.
Telephone 0300 555 9999 outside normal surgery hours.
In the case of urgent need when the practice is closed you can call 111. Your needs will be assessed and advice offered.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Urgent Care Centres
If you have a minor illness or injury you can also go to your local Walk-in Centre rather than A & E – you do not need an appointment. The centres provide advice and treatment by experienced nurses for a range of illnesses including cuts, sprains, burns, ear infections and emergency contraception.
– Warren Farm Urgent Care Centre, Warren Farm Road, Kingstanding, B44 0PU – open every day including holiday periods from 8.00am to 7.00pm
– Erdington Health & Wellbeing Walk in Centre, 196b High Street, Erdington, B23 6SJ open from 8.00am to 8.00pm – 365 days per year.
A & E / 999
In an emergency, you might need to call 999 or go to your nearest A&E department. Remember there is always extreme pressure on these services, so think first about whether your illness could be better treated by using one of the options above. Unnecessary visits to A & E simply make waiting times longer and risk taking staff away from people who are very sick.
Please do not contact 999 or visit A & E unless it is absolutely necessary.
These services are for patients who have suffered a serious injury or illness requiring immediate treatment.