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Complaints & Suggestions

commentsWe aim to provide the highest quality of service and are very interested in hearing how our systems could be improved. Furthermore, if you are unhappy with any aspect of our service or your treatment, please download the complaints form by clicking the link below (Adobe Acrobat Reader Required):

Complaints Form

Complaints Procedure

Suggestions

We are continually striving to improve our service. Any helpful suggestions would be much appreciated, you can ask at reception for a suggestion form which will then be passed to The Practice Manager - Jane Nock .

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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